Refund & Cancellation Policy

BSonar is operated by Arbitoz Capital LLC, a Wyoming limited liability company registered to do business in New Jersey. This policy covers Monitoring ($20/month), Full Access ($60/month), and one-time draft-credit purchases, and it works alongside the Terms of Service.

You may cancel or change a monthly subscription yourself in Stripe's hosted billing portal, reached from Settings → Subscription. Cancellation takes effect at the end of the paid billing period shown by Stripe, and access continues through that period unless the account is suspended for another reason. No notice period, phone call, or email is required to cancel.

Paid features require a subscription Stripe reports as active or trialing. There is no payment grace period: if a payment fails or the subscription becomes past due, unpaid, paused, or canceled, paid features stop until billing is current again. This alone does not delete your workspace data — see the Privacy Policy for how deletion works.

Monthly subscription charges are generally non-refundable once a billing period begins, except where required by law or where we confirm a duplicate charge or billing error. Canceling does not automatically refund the current period. To request review of a billing error, contact us within 30 days of the charge.

Promotion codes may reduce a percentage of one or more invoices, including a 100% discount for a stated duration. When the promotion expires, Stripe will charge the subscription's then-applicable amount unless you cancel before the next invoice. Unused discounts, credits, and promotional time have no cash value and are not refundable.

Draft credits are bought in packs and consumed one per completed draft. A consumed credit is not refundable. Unused credits belong to the workspace that bought them, have no cash value, are not transferable, and end when the workspace is deleted.

Use Manage billing under Settings → Subscription for invoices, payment methods, plan changes, and cancellation. For duplicate charges or other billing errors, email sales@quietcraftsolutions.com with the workspace name and invoice identifier; do not send card numbers.

We may update this policy, and the updated version is posted here with a new date. The version in effect when a charge was made governs that charge.